Hot Guy is out of town again. My parents are also out of town. My carpal tunnel has gotten so bad that no matter how much I wear the stupid wrist things, my hands hurt and my fingers are like an old woman's. My back hurts. I'm not getting enough sleep.
And yesterday I got a phone call form our former cell phone provider, Verizon. The guy was nasty, probably because I owe them money. However, when he said how much I owed, I was confused. I was connected to a different department. Naturally this happened when we were on our way to a play date. So after being put on hold for ten minutes while Lovebug tried to sneak out the door, I asked if I could call back later. I was told I could.
I called back, but of course the right department had closed. So I called this morning. It seems that my bill is larger because of an early termination fee. Except that I specifically called and asked what day I could terminate our old phones safely. I explained this. The woman on the phone explained that since T-Mobile had transferred my husband's number on the 25th - the day before my contract expiration - I owed the fee. I countered that since my T-Mobile service started on the 27th, how was I to know that they'd transferred it early? No one had mentioned it when I called to cancel my service on the 26th. I also pointed out that we were talking about one freaking day. She said I should blame T-Mobile and talk to them. I said they weren't the ones charging me $120 that I don't have. This went on for some time, before I got to the supervisor. I used the term "shitty" to describe the behavior, but I did not call names.
The supervisor was no more helpful - unless I was transferring back to Verizon, in which case she would cancel the fee. I said that was fucking ridiculous. She said that she wouldn't put up with cursing and hung up on me while I was apologizing for cursing. And then I promptly burst into hysterical pregnant woman tears.
I hate Verizon with a deep passion right now. I think they are being so unfair, especially since both bitches women I talked to said that while it's not written anywhere that cell phone companies can take numbers early, I should have known that they would do that and thus I would incur the fee - even though it's noted in my account that I called to find out when I could terminate my contract without incurring the fee and that I called on the 26th to cancel my service and asked about the fee again. And, we're talking about one freaking day.
I do not trust myself to call back today, not that I'm sure it would do any good. But of course, if I don't pay them - or don't pay the fee part of the bill - it will go to collections. My credit doesn't need that. So, anyone got any ideas? Is there anything else I can do? And if there isn't, does anyone have any ideas on how to get revenge on Verizon? (Not terrorist type revenge, of course, just the pocketbook kind - I"m not that hormonal. Yet.)
8 comments:
They are idiots. How about the Better Business Bureau? I think that cell companies take HUGE advantage of people, and they certainly should have informed you of the switch in dates. That was their shady way of getting you to stay with them.
Go to your better business bureau, your local TV station that handles consumer complaints, your local state representative even your congressional representative. I'm pretty sure these are scare tactics to get you to switch back. I'm also pretty sure they can NOT send you to Collections over this unless they notified you of this fee IN WRITING.
Yesterday, we had a similar issue with Comcast, which suddenly upped our bill, due to the "promotional period" being over. Well, the promotion is still going on. We called and said we were switching to ATT. After 20 minutes of haggling, we are NOT switching to ATT, and Comcast gave us our old rate back. Just stand firm. And seriously, the BBB is there for just this kind of problem.
I have no suggestions, but I just want to say that Verizon is of the devil. The only company worse, is Comcast who IS the devil.
Hello to you! I have been having similar problems lately with my Time Warner cable. They are being so rude and have no sympathy. I wish you luck!!
Hey when it comes to greedy cell phone companies I wouldnt rule out the terrorism angle too quickly....Im just saying (geez now homeland security is going to
Okay lady, are you censoring my comments? I keep leaving them...
[...] Thank you, thank you, thank you for all of the advice and suggestions you gave me about the Verizon problem. I am happy to say that thanks to the Better Business Bureau the early termination fee has been [...]
[...] Thank you, thank you, thank you for all of the advice and suggestions you gave me about the Verizon problem. I am happy to say that thanks to the Better Business Bureau the early termination fee has been [...]
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